Privacy Policy

1. Information We Collect

We may collect information you provide directly, including:

• Messages you send to Dove
• Prayer requests, reflections, journal-like entries, or devotional responses
• App preferences, such as tone, response length, scripture depth, and personalization settings
• Account information, if account features are available
• Support requests and communications
• Feedback you send us

We may also collect information automatically, including:

• Device information
• App usage information
• Feature interactions
• Streaks, quests, progress, and activity history
• Crash logs and diagnostic data
• Subscription status, such as whether Dove Plus is active, expired, canceled, or in trial

2. AI Chat and Message Processing

Dove uses artificial intelligence to generate responses, devotional reflections, spiritual encouragement, and personalized app experiences.

When you send messages to Dove, your messages may be processed by AI systems and related service providers in order to generate responses and operate the app.

Please do not share information that you do not want processed by Dove or its service providers.

3. How We Use Information

We use information to:

• Provide and operate Dove
• Generate AI chat responses
• Personalize your experience
• Maintain streaks, quests, progress, and app features
• Provide devotional, prayer, and scripture-related experiences
• Improve app safety, reliability, and performance
• Debug crashes and technical issues
• Manage subscriptions and premium access
• Respond to support requests
• Protect against misuse, fraud, abuse, or security issues
• Comply with legal obligations

4. Subscriptions and Payments

Dove Plus subscriptions are processed through Apple’s App Store.

We do not directly collect or store your credit card or payment card information.

We may receive subscription-related information from Apple or subscription infrastructure providers, such as subscription status, product identifier, renewal status, expiration date, and entitlement status.

5. Third-Party Services

Dove may use third-party services to operate the app, including services for:

• AI response generation
• App hosting and backend infrastructure
• Authentication
• Analytics
• Crash reporting
• Subscription management
• Customer support
• Security and abuse prevention

These third-party services may process information as needed to provide their services to us.

6. App Privacy Disclosures

The information shown on Dove’s App Store privacy label should reflect the data practices of Dove and the third-party services we use.

If our data practices change, we may update our App Store privacy information and this Privacy Policy.

7. Spiritual and Emotional Support Disclaimer

Dove is designed for Christian spiritual encouragement, prayer, reflection, devotionals, and daily faith habits.

Dove is not a licensed therapist, counselor, medical provider, emergency service, church, pastor, or substitute for professional advice.

Dove does not provide medical, mental health, legal, financial, or professional advice.

If you are experiencing an emergency, crisis, or serious mental health concern, contact emergency services, a crisis hotline, a licensed professional, or a trusted person immediately.

8. Children’s Privacy

Dove is not intended for children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to Dove, contact us and we will take appropriate steps to delete it.

9. Data Retention

We retain information for as long as reasonably necessary to provide Dove, maintain user progress and personalization, comply with legal obligations, resolve disputes, enforce agreements, improve safety, and operate the app.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Choices

You may contact us to request help accessing, correcting, or deleting certain information associated with your account.

You can manage or cancel subscriptions through your Apple ID settings.

You can stop using Dove at any time.

11. Security

We use reasonable safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users by updating the date above or by providing notice in the app or on our website.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

williamzhao474@gmail.com